Covid-19 Energy Assistance Program (CEAP) for Residential Customers

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistnce Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

The eligibility criteria have been updated so that more customers may qualify for CEAP. The updates include a removal of the provision that the applicant must be in receipt of CERB or EI benefits on March 17, 2020 (the requirement now is that the applicant be either in receipt of CERB or EI benefits at any point after March 17, 2020). In addition, customers who made partial payments on their bills prior to March 17, are no eligible to apply for CEAP.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria.

CEAP funding is limited, Utilities and USMPs are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Contact us for further details regarding updated eligibility requirements, credit amounts and how to apply, or visit https://www.oeb.ca/

Eligibility Requirements - Updated

OEB updated the eligibility criteria January 14, 2021, so that more customers may qualify for CEAP.

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:

  • The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meed the new eligibility criteria.

Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP funding that exceeds the new funding limit of $750.

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use on of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

Natural gas customers may qualify for half of the natural gas charges that are overdue on the date of their application, up to a maximum of $160 for Northern Ontario, or up to a maximum of $80 elsewhere in the province. Northern Ontario is defined as Enbridge's Union Gas North West or North East rate zones.

How to apply

You can apply for CEAP through your electricity or natural gas utility or USMP. Each may have a unique approach for application in-take.

The CEAP application form is available on distributor and USMP websites and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP by email or mail. Some distributors and USMPs may also have the capacity to allow their customers to apply online, or by phone. Contact your distributor or USMP

Pike Lake Golf Centre Limited is a unit sub-meter provider (USMP) and has made the application form available on our website (linked below) or will mail to your primary address on file. Blank copies of the application will also be available for collection at the Main Office at Pike Lake.

Email: customerserivce@pikelake.com

Unit P-01, 9625 Pike Lake Road,
RR#3, Clifford, ON
N0G 1M0

Distributors and USMPs are expected to process applications in the order in which they are received.

CEAP funding is limited. Submitting an appliction for CEAP does not guarantee funding.

For more information or to determine if you are eligible for CEAP, contact us at customerserivce@pikelake.com or 519-338-3010 ext. 245 or visit oeb.ca/ceap.

Covid-19 Energy Assistance Program (CEAP) Application Form:

Ontario Electricity Support Program

There's Help for Low Income Households

Beginning in 2016, lower income households may qualify for a credit to be applied directly on each electricity bill through the Ontario Electricity Support Program (OESP). The amount of the credit will depend on how many people live in your house and your combined household income. For more information on eligibility or how to apply please visit




The Ontario Energy Board (OEB) is helping make electricity more affordable for low-income households. The Ontario Electricity Support Program, or OESP, provides ongoing assistance directly on the bills of eligible low-income electricity consumers.

Low-income households that apply and qualify would receive an OESP credit on electricity bills. The credit amount is based on the number of people living in the home and their total household income. For some consumers, the need to use more electricity is unavoidable; they may receive a higher level of assistance. These are people who rely on electric heat or medical devices as well as First Nation or Métis consumers.

The program, designed and implemented by the OEB, came into effect on January 1, 2016. Consumers can apply online or with the assistance of local intake agency partners, including Low-Income Energy Assistance Program Emergency Assistance intake agencies.

Visit OntarioElectricitySupport for more information.

Information packages are also available at the Pike Lake Main Office, complete with mail-in forms.


Attention existing OESP Credit recipients:


If you are approaching the end of your eligibility period for the Ontario Electricity Support Program (OESP) in the next few months, you will be notified by the Pike Lake Golf Centre Limited Office by your preferred mode of contact. Your last OESP credit is scheduled to be on your upcoming bill. If you do not renew your application, your monthly credit will end and will no longer be applied to your bill. The renewal process can take up to 4-6 weeks so it is important to start the renewal process to ensure there is no gap in your OESP assistance.

  • Visit OntarioElectricitySupport and click on renew application.
  • Complete a paper application and consent form and mail it to the address below:
    Ontario Electricity Support Program
    PO Box 1540 STN B
    Ottawa, ON, K1P 0C7

    An OESP paper application can be obtained the following ways:

    • Visit OntarioElectricitySupport and click on 'Program Documents' and then 'OESP Application Form'
    • Call the number below to request a paper application be mailed to you
  • Visit an intake agency to help you apply. Intake agencies can manually verify your household's income if everyone aged 18 and older in the household has not filed taxes at least once in the last 2 years, or if your circumstances have changed since you last filed.

Find the intake agency nearest you by visiting OntarioElectricitySupport or by calling the number below.

Documents Required for Renewal:

  • Social insurance numbers for all household members 18 and older
  • Your current utility bill, which contains the following information:
    • Utility Account Number
    • Utility Account Holder's Full Name(s)
    • Utility Account Holder's Service Address

Contact the OESP Contact Centre:

If you have questions, you can contact the OESP Contact Centre by:

  • Calling 1-855-831-8151 (toll free within Ontario)
  • Emailing Us Here
  • Using the Bell Relay service at 1-800-855-1155 (TTY to TTY)

The OESP Contact Centre is open Monday to Friday, from 8:00am to 9:00pm ET.


Note: OESP recipients are required to reapply when they move


If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport or call 1-855-831-8151 (toll-free within Ontario).




Notice of Application and Written Hearing to The Ontario Energy Board (OEB)

Pike Lake Golf Centre Limited filed an application dated September 28, 2016 with the Ontario Energy Board (OEB) under section 60 of the Ontario Energy Board Act, 1998, (the Act) for a Unit Sub-Metering Licence. The granting of this licence would enable the applicant to provide unit sub-metering services to consumers in Ontario.

The Ontario Energy Board (OEB) has completed a preliminary review of [Pike Lake Golf Centre's] application. The OEB expects to render a decision and/or order in this application on or about December 29, 2016.

The OEB has now issued its Notice of Application and Written Hearing relating to [Pike Lake Golf Centre's] unit sub-metering application. The OEB has posted the English and French versions of the Notice on its website.

To view the Notice of Application, please click the appropriate image below to view in your preferred language.



A copy of the application and evidence, and any amendments thereto, are available for public review at Pike Lake Golf Centre Limited’s office.